Linda was not satisfied. She had bought a sweater from a chain store and whe

Linda was not satisfied. She had bought a sweater from a chain store and when she had washed it, the color had run and the sweater itself had shrunk, even though she had followed the washing instructions exactly.

When she took it back, the salesgirl looked at it suspiciously（怀疑的）.”You must have washed it in boiling water,” she said. Linda told her she had used lukewarm water, just as the label said she should. Since the salesgirl still refused to exchange the sweater ,Linda insisted on seeing the manager.

The manager was not helpful, either. He did not want to admit that the sweater was not really washable. Suddenly Linda noticed the shop’s poster on the wall. It said, ”We give our customers satisfaction.” Linda pointed to it and asked if it really meant it said. The manager looked embarrassed（为难的）.Then he appeared to notice something. The sweater had a flaw（瑕疵）.One of the threads had a different colour from the others. Then he said they would exchange the sweater after all. But he emphasized this was only because of the flaw. Linda stared but could not see the flaw. However, she smiled and said nothing. She had got what she wanted.

琳达不满意。她买了一件毛衣，一家连锁店，当她洗，颜色已经跑和毛衣本身已经缩小，即使她跟着洗涤说明到底。

当她把它拿回来，售货员看着它可疑（怀疑的）。”你必须洗了沸腾的水，”她说。琳达告诉她，她已经用温水，正如标签说她应该。由于售货员仍然拒绝交换的毛衣，琳达坚持要见经理。

经理没有帮助，或者。他不想承认那件毛衣不是真的洗。突然墙上的琳达注意到该店的海报。它说，“我们给我们的客户满意。”琳达指着它问是否真的意味着它说。经理看上去很尴尬（为难的）。然后他注意到一些。这件毛衣有缺陷（瑕疵）。一个线程有不同的颜色从别人。然后他说他们想换衫毕竟。但他强调，这不仅是因为缺陷。琳达盯着却不见的缺陷。然而，她笑了笑，什么也没说。她得到了她想要的东西。

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