服务总台的人员要求:具有良好的口头语言表达能力与沟通、协调能力。熟悉商品退换货流转程序,接待顾客投诉,处理顾客退换货工作,并及时反馈。了解商场各种商品的基本性能。掌握商品所在柜组位置。
求高手帮忙翻译·不要在线翻译或软件翻译哦·要无语法错误的·谢谢·
答案:1 悬赏:80
解决时间 2021-04-28 22:24
- 提问者网友:回憶丶初
- 2021-04-28 01:35
最佳答案
- 二级知识专家网友:努力只為明天
- 2021-04-28 02:18
Personnel requirements for General Service Desk:
- Have fine speaking skills,
- Possess the communication and coordination ability.
- Be familiar with the policies and procedures for the merchandize return, customer complaints and customer's exchange requests, report the feedback timely.
- Know the basic functions of various merchandizes.
- Be aware of locations for the various merchandizes.
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